Managing our clients’ support is an important part of our business and we are always looking to improve the service. As a result of this, we have upgraded our support package to offer a quicker, more robust solution.
We don’t just stop at design or development. As a business we understand the need to monitor any support issues our clients may experience and look to improve areas where the most common issues arise. This new system will allow us to do so, as well as tracking ongoing tickets. Therefore, as part of our local and efficient support system.
When you raise a ticket, it will go straight to a project manager who will assign the ticket to the best placed member of the team to deal with the request. Our new support package is mobile optimised meaning you can easily create a support ticket from any device, allowing you to work on the go. Furthermore, you can create an account that allows you to view and track your ticket online.